I know someone sent me an email, but I didn’t get it. What could be happening?

If the problem seems to be isolated to one person, make sure they have your correct email address.

Spam Filters

Vivid Image’s email service uses a Spam filter.  While Spam filters are necessary and beneficial, they can take a little extra time on your part – which we feel is definitely worth it!

Things to watch for:

  • Ask the person to put something in the ‘subject’ line, as an empty subject line can trigger Spam filters.
  • If the content of the email contains certain characters or words, it can have problems getting through Spam filters. Avoid characters such as ‘$’ and words like ‘money’ and ‘free.’
  • Custom email signatures can also get trapped by filters.