Training

Gravity Forms Notifications

Gravity Forms enable you to manage communication that takes place as a result of a form submission. This allows you to use Confirmations to automatically send an email to the user immediately after he submits a form, as well as to set up Notifications to send an email notification to an administrator with the contents of the form entry .

Set up your Notifications

  1. To get to Notifications for your Gravity Form, Go to Dashboard > Forms
  2. Either select your form from the list and hover over the Setting tab to click on Notifications
    notificaitons-from-form-list
  3. OR click on the form title in the list (such as Contact Us) to open the form and select Notifications from the Settings dropdown menu there.
    notification-from-inside-a-form
  4. Hover over the Admin Notification and select Edit
    Edit-notificaitons
  5. To set up your notifications, be sure to enter the following information:
    notification-settings
    > Send to Email: enter the email address within your company that this submitted form should be sent to
    > From Name: Select “First & Last Names” from the dropdown arrow on the right
    > From Email: This needs to be a noreply email. Always use noreply@(fill in your domain here).com
    > Reply To: This needs to be a noreply email. Always use noreply@(fill in your domain here).com
    > Subject: It is best practice to use “New (your company name) (name of form) from (select first and last name from drop down menu on the right)”
    > Message: It is best practice to add a disclaimer here to do not reply to this message. See example: “Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please go to (your contact page of your website url here) . You may also call us at (your phone # here).”

Why do you have to use noreply@yourdomain.com

The Notification Emails need to be sent from noreply@yourdomain.com to avoid a practice known as “spoofing”. Email spoofing is the false use of an email address causing the message to appear to have come from an address other than the actual source. This tactic is commonly used in email “phishing” and “spamming” schemes because people tend to open an email more often when they think it has been sent by a source they recognize.  The goal of email spoofing is to try to get people to open emails that may allow them to respond to solicitation. Falsely sending an email from a known brand or name can give instant legitimacy with users, allowing spoofers to compromise user accounts by asking for personal information such as passwords, bank accounts, credit cards, and other exploiting information.

When using an email address that appears to have come from an address other than the actual source, it is a violation of the DMARC (Domain-based Message Authentication, Reporting & Conformance). DMARC is an email authentication, policy, and reporting protocol that monitors and protects domains from fraudulent email. DMARC helps make it easier to determine whether a message is legitimately from the sender, and helps to keep spam and phishing messages out of peoples’ inboxes.

Learn more about Notifications to Administrators Learn more about Confirmations to Users