Training

Can I get an email that a form was submitted? Can I send an email back to the visitor after they submit a form?

Notifications allow you to manage the emails that are automatically sent as a result of your visitor filling out a form on your website and clicking submit. You have the ability to have a customized email sent to an Administrator (you by using Notifications) and to a User (the visitor by using Confirmations).

Notification to Administrators:

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gravityforms notification edit

notification-settings

Send To Email

Enter the email address you would like the administrator notification email sent to. You can optionally select Routing which allows you to route the email based on field selections.

Example: This most commonly is set to the email address within your company that you want incoming emails to go to – such as Bob@work.com

From Name

Enter the name you would like the administrator notification email sent from, or select from available form fields by clicking the arrow dropdown menu to the right.

Example: This most commonly is set to the Name field from the drop down options so that the user’s name it will appear in Bob’s email. 

From Email AND Reply To

You must enter noreply@yourdomain.com email here to avoid violation of DMARC (Domain-based Message Authentication, Reporting & Conformance) and to help avoid email “phishing” and “spamming” schemes. See Why do you have to use noreply@yourdomain.com to learn more.

Example: use noreply@(enter your domain here).com

BCC

Enter a comma separated list of email addresses you would like to receive a Blind Copy of the administrator notification email.

Subject

Enter the subject you would like used for the administrator notification email. You may insert form field variables in this field using the included Insert Form Field drop down.

Example: This most commonly is set to “New  (your company name ) {form_title} submission from {Name}” so when Jane Doe submits a Contact Form it will appears in Bob’s email with the subject line “New BOB Contact Form Submission from Jane Doe”

Message

Enter the body message you would like used for the administrator notification email. You may insert form field variables in this field using the included Insert Form Field drop down. It is best practice to add a disclaimer that the user is unable to respond to the message received.

Example: “Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please go to (your contact page of your website url here) . You may also call us at (your phone # here).”

Merge Tags

You can use the merge code drop down, also known as the “Insert Form Field” drop down to generate a merge tag. Merge tags are used in the Message field and can also be copy-n-pasted into any of the other Notification fields where appropriate.

Confirmations to Users:

gravityforms-confirmation

Enable email responses to users

Checking the confirmations enables you to send the user an automatic response.

Confirmation Type

Select the type of confirmation you want sent.

Message

Enter the message you want your user to receive after they have submitted the form. You may insert form field variables in this field using the included Insert Form Field drop down.

Save Confirmation

Click the Save Confirmation button and you are done. It’s that easy!